Cake network down ?

Ramster · Posted: Fri Sep 04, 2009 9:27 pm Post subject: Cake network down ?

Anyone else having problems getting onto the cake network
This is the 2nd night running i havent been able to log on
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JR · Posted: Fri Sep 04, 2009 9:48 pm Post subject:

Looked like the ring games were working but none of the tourneys. I installed a cake update today, maybe that had something to do with it being down.
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muratore · Posted: Fri Sep 04, 2009 9:50 pm Post subject:

the news on startup says they hav problems w tourneys, so they cancelled them and sngs til they fix it
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Ramster · Posted: Fri Sep 04, 2009 9:58 pm Post subject:

I just got in only showing 400 players
Guess its not worth trying to get a game there tonight
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L0gan · Posted: Sat Sep 05, 2009 1:48 am Post subject:

I was there last night playing a private game in Power when the network crash.

I read in other forum that MTTs and Sits going to be off, they start cash games today but they say still going to have some connecting problems.

Apparently the issue going to last 4 days.

The APF game in Power for tomorrow was in schedule this morning, but now is off and only appear private games for sunday.

So, i think that Power (APF) game for Saturday is not going to run.

Maybe Harry could know more about this?
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DangerMouse · Posted: Sat Sep 05, 2009 2:32 am Post subject:

Cake Poker Statement

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Statement from Cake Poker
Over the last week, the Cake Network experienced a series of connectivity issues that has culminated in a prolonged interruption of services. We have now traced the problem to an external connectivity disruption directly impacting performance at Cake’s data center.

We apologize for the delay in responding to players about the disruption, but until now, we didn’t have sufficient information to make an announcement. The good news is that the problem has now been identified and we have a solution which will be released shortly. Doubly important is the fact that the solution being implemented will prevent this type of occurrence from ever happening again.

We ask for your continued patience, however, as it will take approximately four days for the issue to be completely fixed. In the meantime, we are stopping all tournament play until we can guarantee full connectivity.

We assure all Cake Network players that there are absolutely no security or account issues. No data was compromised in any way. It was simply a matter of disrupted network connectivity. This was an external issue that had nothing to do with the Cake software or game servers.

While Cash Games are back and running we ask for your patience as there will probably be connectivity issues over the next four days. Again, we apologize for this disruption.

We will publish another announcement when the issue is finally resolved and the tournaments are back online.

We sincerely thank all players for their patience in this matter and hope that you will continue to enjoy our games. We’ve worked hard to make a technically stable and high quality experience for our players on the Cake Network and are committed to making this right for all players going forward.
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harry_lime · Posted: Sat Sep 05, 2009 9:51 am Post subject:

Update

It appears the problems that have occured throughout the Cake Network should mostly be sorted today (with the odd hic up). However, you guys are quite right that our game today is currently missing from the tournament lobby. First Private games they have on seem to be from tomorrow so i guess all the forums are in the same boat.

I will see if i can get hold of our rep or someone at support that can fix this and update you all later on how we are doing. I guess it will depend on how many problems they are still having at the moment.

If it gets late (say 4 hours before the game) and i can't get it sorted, we'll just reschedule that game for either tomorrow or the Sunday following. We'll send out an e-mail about this either way of course.

...i'm working on it (and this was supposed to be a day off

) !
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SoSoft · Posted: Sat Sep 05, 2009 1:38 pm Post subject:

I read the same stuff and it seems that the game today is unlikely to happen. Thanks for keeping up with it Harry and letting us know which way it will go later today.

harry_lime · Posted: Sat Sep 05, 2009 2:03 pm Post subject:

PoolDemon · Posted: Sat Sep 05, 2009 6:07 pm Post subject:

well dammmit, I missed out on going golfing 2day cuz I had to get back home for the game...that's what i get for turning off my blackberry...
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L0gan · Posted: Mon Sep 07, 2009 4:32 pm Post subject:

harry_lime · Posted: Mon Sep 07, 2009 5:26 pm Post subject:

L0gan · Posted: Tue Sep 08, 2009 6:25 am Post subject:

At least the Bonus is released in $10's , so if is not completed in full i could still have some $, not like others that if not clear all, you get $0

But if you could sort out some extra days will be awsome.

About the league game, at the end i think was better for me to be reschedule, this way going to be in Sunday and not saturday like before

Thanks for all Harry.
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harry_lime · Posted: Thu Sep 10, 2009 12:44 pm Post subject:

Update

Just been talking to our rep at Power Poker.

He's naturally very frustrated with all of the problems as it is obviously out of PP's control right now. Like us, they are sat waiting for the issues to be to solved by the Cake Network technical staff who are as we like to say in the business "working on it".

Once everything is fixed and running smoothly, they will make decisions about games, bonuses, etc.

So we have to be patient right now and hope things will be fixed before Sundays game and then look into the bonus issue.
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L0gan · Posted: Thu Sep 10, 2009 4:12 pm Post subject:

Thanks for the update H.

I pass by yesterday for PP and play about a 1 hr in a ring game i think made 1 bonus point LOL

In the time there i don't have any issue with the software, maybe that is good news.
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harry_lime · Posted: Thu Sep 10, 2009 8:49 pm Post subject:

Yet Another Update

Just to say that this Sundays Buyin League game is in the lobby now so provided everything runs smoothly, we should be good to go !

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muratore · Posted: Fri Sep 11, 2009 12:47 am Post subject:

just had a look over at Power Poker, and it looks like sngs are up and running now, and tourneys scheduled to start in 6h or so

lets hope they stay up now

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harry_lime · Posted: Mon Sep 21, 2009 11:48 am Post subject:

Bonus Update

I've talked our my rep at PP about Logans request on extra time to clear them. You do have 3 months to clear your bonus from the day of your first deposit and i imagine this should be ample time for the bonus chasers.

Our rep did say that if anyone is feeling that they are going to fall a week or so short of time, then we may be able to extend it to help out.

So anyone that runs short should just message to me at the appropriate time (before the dealine would be best) and i'll try and sort something out for you.
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